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ITIL 4
Drive Stakeholder Value
Instructor Guide
Fully accredited by PEOPLECERT, this ITIL 4 Drive Stakeholder Value courseware is developed by leading industry experts who have followed the official AXELOS syllabus. This is a white-labelled product and can be easily branded with your corporate logo, colors and contact details.
This AXELOS ITIL 4 Specialist course is designed to be run over three days. The ITIL 4 Specialist Drive Stakeholder Value course covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT-enabled services and focuses on the customer journey. It will provide candidates with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy. As part of the course, delegates will be prepared for and take the ITIL 4 Specialist: Drive Stakeholder Value examination.