ITIL® 4 Specialist: Create, Deliver, and Support Training

ITIL® 4 Specialist: Create, Deliver, and Support Training

Duration: 3 days

Exam Voucher: Yes

Language: English

Level: Advanced

18 Project Management Institute PDUs

This ITIL 4 Specialist: Create, Deliver, and Support (CDS) course covers the ‘core’ service management
activities and the ‘creation’ of services. It focuses on integrating different value streams and activities to
create, deliver, and support IT-enabled products and services while also covering supporting practices,
methods, and tools and an understanding of service quality and improvement methods.

This course is part of the ITIL Practice Manager Certification course series.

Delivery Methods

• In-Person
• Online 

Course Information

In this course, you will learn how to:

• Plan and build a service value stream to create, deliver and support service.
• Identify how relevant ITIL practices contribute to the creation, delivery, and support across the SVS and value streams.
• Create, deliver, and support services.
• Practice exams, prep questions, and additional resources are included.

Training Prerequisites

Accredited training for the ITIL Managing Professional modules is mandatory to enable a complete understanding of the core material. All modules have Learning Tree course 1199, ITIL® 4 Foundation Training, as a prerequisite.

ITIL 4 Foundation Certification Information

The course prepares you for the ITIL 4 Specialist: Create, Deliver, and Support exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification.

You will be provided with an exam voucher for each exam and a link to register and schedule your online exam sessions with the PeopleCert® web proctoring service. You will take your exams after you have completed your training course. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert.