ITIL® 4Specialist: Drive Stakeholder Value

ITIL® 4 Specialist: Drive Stakeholder Value Training

Duration: 3 days

Exam Voucher: Yes

Language: English

Level: Advanced

18 Project Management Institute PDUs

This ITIL 4 Specialist: Drive Stakeholder Value (DSV) course covers all types of engagement and interaction between a service provider and their customers, users, suppliers, and partners. It focuses on the
conversion of demand into value via IT-enabled services.

It covers critical topics such as SLA (Service Level Agreements) design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. In
addition, it will provide you with the tools to increase stakeholder satisfaction, which is integral to
business success in the current competitive landscape.

The course prepares you for the ITIL 4 Specialist: Drive Stakeholder Value exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification. Individuals can expect to walk away with the tools required to drive user engagement and boost internal and external stakeholder satisfaction.

This course is part of the ITIL Practice Manager Certification course series.

Delivery Methods

• In-Person
• Online 

Course Information

In this course, you will learn how to:

Understand all types of engagement and interactions between a service provider and their customers, users, suppliers, and partners, including essential CX, UX, and journey mapping concepts.

Apply practical and technical knowledge about how to run successful, modern, IT-enabled services, teams, and workflows

Training Prerequisites

Must hold the ITIL 4® Foundation Certificate (see Learning Tree Course 1199.