ITIL® 4 Strategist: Direct, Plan, and Improve Training

ITIL® 4 Strategist: Direct, Plan, and Improve Training

Duration: 3 days

Exam Voucher: Yes

Language: English

Level: Advanced

18 Project Management Institute PDUs

This ITIL 4 Strategist: Direct, Plan, and Improve (DPI) course provides individuals with the practical
skills necessary to create a ‘learning and improving’ IT (Information Technology) organization with a
strong and effective strategic direction. It covers the influence and impact of Agile and Lean ways of
working and how they can be leveraged to an organization’s advantage. It will provide practitioners with a
practical and strategic method for planning and delivering continual improvement with the necessary
agility.

The course prepares you for the ITIL® 4 Strategist: Direct, Plan & Improve exam. This crossover exam
fulfills a core requirement of the ITIL 4 Managing Professional (MP) and Strategic Leader (SL)
certifications.

This course is part of the ITIL Practice Manager Certification course series.

Delivery Methods

• In-Person
• Online 

Course Information

In this course, you will learn how to:

• Apply the key concepts of Direct, Plan and Improve.
• Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning.
• Understand the role of governance, risk and control know how to integrate the principles and methods into the service value system.
• Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
• Understand and know how to use the key principles and methods of Communication and
• Organizational Change Management to direction, planning and improvement.
• Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement.
• Understand and know how to direct, plan and improve value streams and practices.
• Continue learning and face new challenges with after-course one-on-one instructor coaching.

Training Prerequisites

Must hold the ITIL 4® Foundation Certificate (see Learning Tree Course 1199.