ITIL® Experience (Version 5) Certification Training

ITIL® (Version 5) Experience Certificate Training

Introduction

The ITIL Experience (Version 5) course provides learners with the guidance needed to design, evaluate, and improve digital experiences across the ITIL Product and Service Lifecycle. Participants learn how experiences influence value co‑creation, trust, and outcomes, and how organizations can govern and improve experience without disrupting delivery or operations.

Training Delivery Methods

• In-Person
• Online
• Upskill your whole team by bringing Private Team Training to your facility.

Training Information

• This ITIL Experience (Version 5) Training course includes:
  • Accredited course content and curriculum
  • ITIL Experience (Version 5) Exam
  • 1 Year of PeopleCert Plus Membership (includes mock exam & Take2 exam retake option)

n this ITIL Experience (Version 5) course, you will learn the following:

• • Core concepts of digital experience and experience value
  • How experience integrates with the ITIL Product and Service Lifecycle
  • How lifecycle activities influence experience outcomes
  • Experience governance, signals, and continual improvement
  • How ITIL integrates experience thinking with DevOps, AI, and project management
  • How to prepare for and pass the ITIL® Experience certification exam

Training Prerequisites

Participants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification.  

ITIL Experience (Version 5) Certification Information

To earn the ITIL Experience (Version 5) certification, you must:

• • Sit for the ITIL Experience (Version 5) exam via PeopleCert’s online proctoring service