ITIL® (Version 5) Foundation Training

ITIL® (Version 5) Foundation Training

Introduction

This ITIL® (Version 5) Foundation Training course is designed for professionals who want to adopt modern ITIL guidance to improve digital product and service management. You will gain the knowledge needed to pass the ITIL (Version 5) Foundation certification exam and learn how the ITIL Value System, Product and Service Lifecycle, and Four Dimensions work together as an end‑to‑end digital operating model.

In this course, you will explore value co‑creation, service relationships, lifecycle activities, and the ITIL guiding principles that support flexible, holistic, and continually improving ways of working. You will also examine value streams and management practices, identify opportunities to enhance organizational capabilities using ITIL guidance, and understand how ITIL supports alignment between IT and business objectives.

ITIL (Version 5) Foundation Training Course Delivery Methods

• In-Person
• Online
• Upskill your whole team by bringing Private Team Training to your facility.

Course Information

• This ITIL (Version 5) Foundation Training course includes:
  • Accredited course content and curriculum
  • ITIL (Version 5) Foundation Exam
  • 1 Year of PeopleCert Plus Membership (public schedule enrollments)
  • 1 Mock Exam
  • Take2 Exam Re-Take Option

Foundation course, you will learn the following:

• • The ITIL (Version 5) end-to-end IT/digital operating model
  • How to use the ITIL (Version 5) model to create, deliver, and continuously improve tech-enabled products and services
  • The impact of technology and IT teams in a broader business strategy
  • Prepare for and pass the ITIL (Version 5) Foundation certification exam
  • Identify opportunities to develop IT practices using ITIL guidelines
  • Interact with IT teams using ITIL (Version 5) terminology and concepts
  • Explore the service value chain and IT service management practices
  • Recognize the importance of IT and business integration
  • Continue learning and face new challenges with after-course one-on-one instructor coaching

Training Prerequisites

No specific experience is required to join! But do bring your curiosity and willingness to try new, innovative things.

Certification Information

To earn this certification, you must:

• • Sit for the ITIL (Version 5) Foundation exam via PeopleCert®’s online proctoring service
  • 26/40 correct multiple choice questions (65%)